At Clemu we take care of your data and your pet's data. This policy explains, in plain language, what information we collect when you use the app, what we use it for, who we share it with and what rights you have. It applies to the Clemu mobile app and to this website.
1. Who is responsible
The party responsible for processing your data is Gianella Vezzoni (Tax ID 30-71708105-2), located at Corrientes 122, Mendoza, Argentina, who operates the app under the name Clemu. For any question you can write to us at contacto@clemu.com.ar.
2. What data we collect
We only collect what you enter yourself or what is needed for the app to work.
Account data
- Name and email address.
- Password (stored encrypted; we cannot see it).
Your pets' data
- Name, species, breed, date of birth, sex, color, weight and whether they are neutered.
- Microchip number, blood type, allergies, chronic conditions and notes, if you choose to add them.
- Your pet's photo.
Your pets' health information
- Vaccines, deworming, check-ups, treatments, medication, doses and dates, along with the vet or clinic you indicate.
- Photos and documents you attach to an entry (for example, certificates or test results).
- Weight history.
Appointments and reminders
- Title, date, time and category of each appointment or reminder (vet, grooming, vaccines, etc.) and whether you marked it as done.
Technical data
- Information about the session started on your device (session identifier, last-used date and expiry) to keep you signed in securely and let you sign out.
- Temporary password-recovery codes.
- Basic server logs needed for security and for the service to operate.
3. Device permissions
The app may ask you for these permissions. You can deny or revoke them from your phone's settings; the app keeps working, except for the feature that needs them.
| Permission | What we use it for |
|---|---|
| Camera | Taking a photo of your pet or of a document to attach it. |
| Photos / files | Choosing an image from your gallery for your pet's profile or to attach to an entry. |
| Notifications | Letting you know when an appointment, vaccine or other pet activity is coming up. |
| Internet | Syncing your information with our servers. |
We only access the photos or files you choose. We do not access your location, your contacts or your microphone.
4. What we use the data for
- Creating and maintaining your account and letting you sign in.
- Storing and showing you your pets' profiles, health records, history, weights and appointments.
- Sending you the alerts and reminders you schedule.
- Generating the health record as a PDF when you request it, so you can share it.
- Sending you service emails that are necessary, such as password recovery.
- Providing support, keeping things secure and preventing misuse.
- Complying with legal obligations.
We do not sell or rent your data, we do not use it for advertising and we do not track you across third-party apps or websites.
5. Who we share it with
- Providers that help us run the app, such as the hosting service and the email delivery service. They only receive what they need to provide their service and are required to protect it.
- Authorized Clemu staff. To provide support or fix problems, authorized members of our team may access an account's data through an administration panel. Those actions are logged.
- Authorities, when a valid law or court order requires it.
- People you decide to share with. When you export and share the health record as a PDF, you choose who receives it; from then on, that file is outside our control.
6. Where it is stored
Your data is stored on servers operated by DonWeb, located in Argentina. If the server is outside Argentina, your data may be transferred to and processed in another country. In that case, we make sure the provider offers an adequate level of protection or that we have the safeguards required by Argentine Law 25,326.
7. How long we keep it
We keep your data while you have an active account. If you delete your account from the app (Profile → Delete account) or ask us by email, we delete your account and the associated data. Some information may remain in backups for a limited period, until they are rotated. We may also keep what is strictly necessary to comply with legal obligations or resolve claims.
More details on the Delete my account page.
8. Security
- Communication between the app and our servers is encrypted (HTTPS).
- Passwords are stored encrypted.
- Session credentials are stored in the device's secure storage (Keychain on iOS and Keystore on Android).
- Each person can only see the pets linked to their account.
- You can sign out at any time.
No system is 100% foolproof. If we detect a security incident affecting your data, we will notify you as appropriate.
9. Your rights
As the owner of your personal data you have the right to access, correct, update and delete it. You can edit much of your information directly in the app (Profile) or write to us at contacto@clemu.com.ar to exercise any of these rights. We respond within the time limits set by law.
10. Children
Clemu is not directed at children under 13 and we do not knowingly collect data from children under that age. If you believe a child has given us data, write to us and we will delete it.
11. Website and waitlist
This site does not use tracking cookies or advertising tools. Fonts are served from our own site, without requesting them from third parties.
If you leave your email on the waitlist, we use it only to let you know about the app's launch. It is stored in a private Google Drive spreadsheet that only the Clemu team can access. You can ask us to delete it at any time.
12. Changes to this policy
If we make important changes, we will let you know in the app or by email before they take effect. You will always find the current version on this page, with its update date.
13. Contact
For questions about this policy or your data: contacto@clemu.com.ar.