You can delete your Clemu account whenever you like. This page explains how to do it and what happens to your data.
Option 1: from the app (the fastest)
- Open Clemu and sign in.
- Go to the Profile tab.
- Tap Delete account and confirm.
Option 2: by email
If you no longer have the app installed or can't sign in, write to us at contacto@clemu.com.ar from the email address you signed up with, using the subject “Delete my account”. To protect your information, we may ask you to confirm your identity before deleting anything.
What is deleted
- Your account and personal data (name, email and sign-in method).
- Your signed-in sessions on all your devices.
- Your pets' data linked to your account: profiles, photos, health record, medical history, attachments, weights, appointments and reminders.
What may be kept
- Backups, for a limited period, until they are rotated.
- The minimum information we are required by law to keep or need to resolve a claim.
Important: deleting your account is permanent and cannot be undone. If you want to keep your pet's health record, export it as a PDF from the app and save it first.
Only want to delete some data?
You can edit or delete medical entries, attachments and pets from the app without deleting your account. If you need help, write to us at contacto@clemu.com.ar.
More information in the Privacy policy.